Auto-Refill Medicines: Never Run Out, Never Over-Order
The mydawAI team · · 3 min read
The short answer
mydawAI auto-refill tracks how much of each medicine you have left and, when it runs low, asks you on WhatsApp whether to order more from your local pharmacy. Nothing reaches the pharmacy until you tap "Yes, send it". It is the safest way to never run out without ever being surprised by an order.
What is auto-refill?
Auto-refill is a mydawAI feature that watches your medicine stock and offers to reorder when it runs low. It is switched on per medicine, so you choose exactly which ones it covers.
Most "auto" refill services just place the order. mydawAI does something better: it asks first. You stay in control, and your chemist only ever receives orders you actually approved.
How does mydawAI know my medicine is running low?
Every time you tap Taken on a WhatsApp reminder, mydawAI takes that dose off your stock count. When the count reaches your low-stock mark, the medicine is flagged as running low.
That means the stock number reflects real life, not a guess based on the date you last bought a strip. If you were travelling, if a dose was rescheduled, if you topped up in between, mydawAI keeps up. Read more about tracking medicine stock at home.
What happens when stock runs low?
Chintu, the mydawAI koala, sends the account holder a WhatsApp message with the full order and two buttons: Yes, send it and Not now.
- Stock for one or more medicines drops to the low mark.
- mydawAI groups everything low for the same person into one order.
- You get one WhatsApp message listing the medicines and quantities.
- Tap Yes, send it, and the order goes to your saved pharmacy.
- Tap Not now, and nothing is sent.
Will it keep nagging me if I say Not now?
No. mydawAI asks once per low-stock stretch. Once you top up your stock above the low mark, the next time it runs low it asks again. You will never get the same question every hour.
This is a deliberate design choice. Constant alerts get ignored. One clear, well-timed question gets answered.
Who gets asked, me or my parent?
The account holder. If you manage your father's medicines through Care Circle, auto-refill asks you, not him. His dose reminders keep going to him as usual, untouched. You decide whether to order, and the order goes to the pharmacy you picked.
Why is "ask first" better than fully automatic?
Because medicines change. Doctors adjust doses, switch brands, or stop a medicine. A fully automatic order can send the wrong thing. A yes-first refill keeps a human in the loop at the one moment it matters.
| Approach | You stay in control | Never runs out | No surprise orders |
|---|---|---|---|
| Remembering yourself | Yes | Often fails | Yes |
| Fully automatic subscription | No | Yes | No |
| mydawAI yes-first auto-refill | Yes | Yes | Yes |
How do I turn auto-refill on?
Open the Medicines page in mydawAI, make sure the medicine has stock tracking (a quantity on hand), and flip the Auto-refill switch. You also need a saved pharmacy. That is it.
- Set your current stock when you add the medicine
- Pick a low-stock mark that gives your chemist enough time
- Save your local pharmacy's WhatsApp number
- Turn on Auto-refill for each regular medicine
What does the pharmacy receive?
Once you say yes, the pharmacy gets a grouped "new orders" message during shop hours, 9 AM to 6 PM IST, and can view your list and prescription, then Confirm or mark Can't supply. Payment and pickup stay between you and your chemist, as always. See how to refill from your local pharmacy on WhatsApp for the full flow.
Stop worrying about the last strip
Running out of a daily medicine is stressful and avoidable. mydawAI keeps count for you and asks at the right time, so you can say yes in one tap and get on with your day. Sign up free and turn on auto-refill for your regular medicines.
Frequently asked questions
- Does mydawAI auto-refill order without asking?
- No. mydawAI always asks the account holder on WhatsApp first, and the order only goes to the pharmacy after you tap Yes, send it.
- How often will auto-refill ask me?
- Once per low-stock stretch. It asks again only after your stock has been topped up above the low mark and then runs low again.
- Can I use auto-refill for some medicines and not others?
- Yes. Auto-refill is a switch on each medicine, so you choose exactly which ones it covers.
- Does auto-refill change my dose reminders?
- No. Dose reminders keep coming exactly as before. Auto-refill only handles reordering.
- Is auto-refill free?
- Yes, mydawAI is free during beta. You pay your pharmacy for the medicines directly.
This article is general information, not medical advice. Always follow your doctor and pharmacist. In an emergency, call your doctor or 112.
Never miss a dose again
mydawAI reminds you and your family on WhatsApp and refills from your local pharmacy. Free during beta.
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